Refund & Cancellation Policy

Cancelling before it ships

• You can cancel an order yourself, free of charge, any time before the seller has shipped it.
• If a seller declines your order instead of accepting it, it is cancelled automatically and refunded in full — you do not need to do anything.
• Either way, the items go straight back into stock and a refund is started immediately.

Checking it at the door

Where a seller supports it, an order arrives with an open-box check: you inspect it in front of the courier and can refuse it on the spot if it is not right, rather than having to accept it first and sort out a return afterwards.

Asking for a refund after delivery

• You can request a refund from the order’s page any time from checkout up to 7 days after delivery. After that window the order is treated as complete and the seller is paid.
• Tell us what went wrong. A seller and, where needed, our team review it — this is a manual review, not an instant automatic approval.
• If buyer and seller disagree, either side can raise it as a dispute and we will make the call and explain why.

How much, and where it goes

• A refund is never less than what you paid for the item. We do not take a fee off a refund the way we take a platform fee off a sale.
• You choose the destination when you request it:
  • SHYRAM wallet — usually lands within a day. Spendable on SHYRAM, not withdrawable to a bank.
  • Back to your original payment method — typically about a week, since the timing past that point is set by your bank or card network, not by us.
• Cash on Delivery orders are refunded to your SHYRAM wallet, since no card or UPI payment was ever taken to refund back to.

What we do not cover

• Change of mind after the 7-day window above has closed.
• Damage caused after a delivery you accepted without raising it at the open-box check or shortly after.

If you are unsure whether your situation qualifies, ask — a real person reads every refund request rather than an automated rule silently rejecting it.